New Zealand Celebrity Solstice Cruise (Sydney - Auckland)

Information, terms and conditions (Effective May 2017)

1. Overview

The following Booking Conditions together with our General Information and Guest Conduct Policy form the basis of your contract. All bookings are subject to these Booking Conditions. The parties to that contract are yourself and either Celebrity Cruises Inc. or RCL Cruises Ltd, depending on which of those entities will be operating the cruise ship on which you sail (the 'Ship Operator'). The Ship Operator shall accept legal responsibility for the proper performance of this contract as set out below. You will be advised of the relevant Ship Operator at the time of booking and/or on your confirmation invoice. In these booking conditions, ‘you’ and ‘your’ means all persons named on a booking and ‘we’, ‘us’, ‘ourselves’ and ‘Celebrity Cruises®’ means either Celebrity Cruises Inc. or RCL Cruises Ltd. Your local booking office is RCL Cruises Ltd Australia with address at Level 12, 157 Walker Street, North Sydney, NSW 2060.

Deposits

We will require a deposit to secure your booking within 7 days of making your booking (or full payment if booking within 70 days of departure). On some cruises the deposit may be required on the day of booking or within 1–7 days of making the booking. After this time if your deposit has not been paid then your booking will be automatically cancelled.

Deposit amounts vary by cruise duration as follows:

 Deposit per person

• 1–6 nights AU$200

• 7–14 nights AU$400

• 15+ nights & Cruisetours AU$800 

Celebrity Cruises offers promotional pricing that will incur a non-refundable deposit. Please refer to the terms and conditions of the relevant promotion for further details at the time of booking.

An additional non-refundable deposit of AU$50 per person must be paid on top of your cruise deposit to secure your flights and airfare for international departures. Some airfares may require full payment at time of booking, which may be non-refundable. If airfare payment is due prior to the cruise payment schedule, you will be advised at the time of booking. Airline taxes are subject to change until airfares are paid in full.

When using your credit or debit card to pay us directly for your cruise, please be aware that we may process that transaction via a bank outside of Australia and your card issuer may choose to charge you a foreign processing fee. We advise you to check the terms and conditions of such foreign transactions with your card issuer in advance of making a payment to us. 

Any promotional Air Offers will incur an additional deposit which may vary per itinerary. For example: ‘Fly Free Promotions’ deposits will be non-refundable and due at time of cruise deposit. This additional deposit could be up to AU$2,000 per person.  Please contact our office or your travel agent to obtain details of the deposit due at the time of booking. An air processing fee may be applicable to reservations cancelled outside of cruise penalties. This will be advised to you at the time of booking.

Final payment

We must receive the balance of the cruise and/or flight costs (after deducting the deposit you have paid) not less than 70 days before departure (90 days for Holiday sailings – Christmas, New Year and Easter departures) unless you book 70 days or less before departure (90 days for Holiday sailings), in which case you must pay the total cruise and/or flight cost at the time of booking. If we have not received all monies due to us in full and on time, you will be deemed to wish to cancel your cruise and cancellation charges as set out below (see clause 30, Cancellations and Refunds) will apply.

All money you pay to a travel agent (whom we have authorised to sell our cruises) for your cruise with us will be held by the travel agent on our behalf until the money is paid to us. If you are unable to complete the online check-in process, this may be due to an outstanding balance on your booking. If you have booked via a travel agent, please speak to your travel agent so that the funds can be transferred to us to complete your online check-in.