Terms & Privacy

Terms and Conditions

Welcome to the Terms and Conditions for Travel at 60. This is an agreement ("Agreement") between Starts at 60 Pty Ltd (168 338 289) (Starts at 60), the owner and operator of www.travelat60.com or travel.startsat60.com (the "Site), and you ("the User" or “the Member”) a user of the Site.  These terms and conditions apply when you ("the Member"):
  1. Join as a Member of Travel at 60; or
  2. Redeem a Third Party or Supply Partner Offer from Travel at 60; or
  3. Register to a Travel at 60 event, or
  4. Purchase a Travel at 60 product or service online or over the phone via the Travel at 60 service team.
This Agreement is governed by the law of New South Wales and the parties consent to the non-exclusive jurisdiction of the courts of that State and will not object to that jurisdiction on the grounds of convenience or otherwise.  You must be over 18 years of age and living in Australia to become a member or purchase any items and services displayed on this website.


In these terms and conditions: ”Starts at 60”, “Travel at 60”, “we” or “us” means Starts at 60 Pty Ltd (168 338 289) and its related corporations (as defined by the Corporations Act 2001). “User” means a person who is accessing the website www.travelat60.com or travel.startsat60.com. “Travel at 60 VIP Club” means Starts at 60s social, content and website travelat60.com. “Member” means a person who has joined Travel at 60 and includes Travel at 60 VIP Members. “VIP Member” means a person who has joined as a VIP Member of Travel at 60. “Third Party” means a person or group besides Starts at 60, Travel at 60 and the Member. “Supply Partner” means a person or company that provides products or services to Travel at 60 VIP Club Members. “Offer” means an advertisement which is displayed on the Travel at 60 website, and is accessible only to Travel at 60 Members in a variety of ways including through the Facebook sites of Starts at 60 and Travel at 60 publications. “Travel at 60 VIP Club Benefits” means discounts, vouchers or free products and or services provided only to VIP Members of Travel Club as part of their membership. These are subject to the various Supply Partner terms and conditions as advised on www.travelat60.com.


Starts at 60 and Travel at 60 are collecting your personal information for the purpose of processing and managing your purchase or membership and understanding our audiences. Starts at 60 and Travel at 60 will otherwise handle your personal information in accordance with Starts at 60’s Supplier Policy which is available on our website at https://startsat60.com/terms-and-conditions-and-disclaimer (and which contains information regarding how you can access your personal information, correct it and/ or make a complaint about our handling of your personal information). By agreeing to these terms and conditions, you agree to the terms of the Supplier Policy. Without limiting the foregoing, Starts at 60 and Travel at 60 may disclose your personal information to its related entities, business partners and external service providers for research and profiling purposes as well as other purposes reasonably related to your relationship with Starts at 60 and Travel at 60. In addition, by subscribing to or ordering from Travel at 60, you consent to Starts at 60 and Travel at 60 using your personal information for the purpose of Starts a t60 and Travel at 60 and its related entities sending you information regarding offers, products and services available through them and/ or through their business partners. We will always provide you with the ability to opt out of those communications. If you do not want your details to be used for the purposes stated please write to Starts at 60 at email [email protected] or post to Supplier Officer, GPO Box 3531, Norman Park, Q 4101 and Starts at 60 and Travel at 60 will ensure that the details are not used for that purpose. If you do not agree to the Terms and Conditions or the Supplier Policy please cease using our Site immediately.

Services & Commencement

Starts at 60 and Travel at 60 will provide the Travel at 60 VIP Club for all members signed up to Starts at 60 and Travel at 60. Prices quoted on Travel at 60 communications are inclusive of GST. Please note delivery fees for products are not included in this membership fee.
  1. Travel Club products can be picked up for free from 2/19 Musgrave St, West End, Q, 4101. Further information can be gained by contacting   [email protected] or 0731390760 during business hours which are 9am to 4pm Monday to Friday. Please note deliveries will incur a postage charge.
  2. Travel at 60 provides for over 60s with a range of membership benefits including access to Third Party / Supply Partner Offers. These can be suspended at management discretion at any time.
  3. A Travel at 60 VIP Club is being launched as a free product. We reserve the right to charge for this product in the future.
  4. Membership benefits, terms and conditions may be amended or revoked at Starts at 60s and Travel at 60’s discretion.
  5. You acknowledge that the products and services available under Travel at 60 and the Travel at 60 VIP Club may be modified by Starts at 60 from time to time (including, without limitation, any pricing) with 7 days written notice to the client.

Changes to Your Membership Details

Your Travel at 60 Membership details can be changed by you online via your Starts at 60 member login. To make any changes to your account or membership with any of Travel Club’s Third Party Suppliers, you will need to contact these companies directly.


Should you wish to remove yourself from the Travel at 60 emailers you can unsubscribe using the “unsubscribe” on the bottom of every email. You can also cancel your membership online via the login portal or contacting Travel at 60 team on 07 31390760 during business hours (9am to 4pm Monday to Friday). Starts at 60 reserves the right to suspend or cancel your Membership and associated emailers at any time in its absolute discretion, provided that Starts at 60 gives you notice of such suspension or cancellation.

Travel at 60 Offers & Additional Products

Clients will be provided with the option to purchase or opt into other products and services in addition to their Travel at 60 VIP Club Membership.  Purchases of these additional products and services will be billed and managed separately to any Travel at 60 Services.

Delivery Areas

Print Memberships to Starts at 60 and deliveries of products or books (not currently part of the Member Benefits) will be valid in the existing delivery network of Australia only.

Indemnity & Warranty

The information contained on this Site is for information purposes only and does not constitute advice. You should check any information on the Site and use your own judgment before doing or not doing anything on the basis of what you see. To the maximum extent permitted by law, Starts at 60 and Travel at 60 gives no warranties of any kind in relation to the Site or its contents or in relation to any goods or services supplied to you by Starts at 60, Travel at 60 or a Third Party as a consequence of you using the site. The images used on the site are for illustration purposes only and may not reflect your actual holiday experience. Except for liability for fraudulent misrepresentation, we are not liable for:
  1. any action you may take as a result of relying on any information provided on this Site or for any loss or damage suffered by you as a result of you taking this action;
  2. any dealings you have with Third Parties (e.g. other users, advertisers or promoters) that take place using or facilitated by the Site;
  3. any liability for losses which are not a foreseeable or likely consequence of (i) your use of the Site, or (ii) a breach of these Terms.
In the event that this Agreement constitutes a supply of goods or services to a consumer as defined in the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (C’th) as amended, or any other national, State or Territory legislation (“the Acts) nothing contained in this Agreement excludes, restricts or modifies any condition, warranty or other obligation in relation to this Agreement and the goods and services to be supplied hereunder which pursuant to the Acts or any of them is applicable or is conferred on Publisher where to do so is unlawful. To the full extent permitted by law, where the benefit of any such condition, warranty or other obligation is conferred upon you pursuant to any of the Acts, Starts at 60’s sole liability for breach of any such condition, warranty or other obligation, including any consequential loss which you may sustain or incur, shall be limited (except as otherwise specifically set forth herein) to:
  1. In relation to goods (A) the replacement of the goods or the supply of equivalent goods or payment of the cost of replacing the goods or acquiring equivalent goods; or (B) the repair of the goods or payment of the cost of having goods repaired;
  2. In relation to services (A) the supplying of the services again; or (B) the payment of the cost of having the services supplied again
as in each case Starts at 60 and Travel at 60 may elect. By using this Site, you forever release and indemnify Starts at 60 and Travel at 60, its Related Entities (as defined in the Corporations Act 2001), their directors, employees, contractors and agents against any loss or liability, whether direct or indirect and whether foreseeable or not, whether in contract, tort or under a statute or otherwise which they may suffer or incur as a result of the supply by the Third Party / Supply Partner of any goods or services, or use of any goods or services supplied by the Third Party as a as a consequence. Starts at 60 and Travel at 60 is not responsible if you cannot access the Site properly or at all because of any event outside our control, for example (without limitation) the performance of your or our ISP, your browser or the Internet. The Site relies in part on software to work. Software has bugs. Whilst we will monitor the Site and try to fix bugs, we cannot guarantee that the Site or any individual feature of the Site will be error free, available all the time and/or free from viruses.


You agree that any errors made in entering your contact information and order details are your responsibility and Starts at 60 and Travel at 60 are not liable for any consequences that may arise as a result of such errors or incorrect information, including but not limited to the address as notified by you. If you change your email address or any other relevant details or do not receive your Member Benefits, you should notify Starts at 60 and Travel at 60 by contacting the Member Services Team on 07 31390760 during business hours which are 9am to 4pm Monday to Friday. To the extent permitted by law, Starts at 60 is not liable to you for any loss or damage incurred by you in connection with your Membership, whether direct, consequential, special, indirect or other loss or damage. In any event, Starts at 60s maximum liability to you is limited to the value of the Membership fees paid within the previous twelve months, which at the time of commencement of the site is $0. To the extent permitted by law, you specifically agree that Starts at 60, Travel at 60, its employers and Travel Club Third Party / Supply Partners are not responsible or liable for:
  • Any damages, claims, losses, liabilities, costs and expenses of any kind for any Content you choose to upload, download, post, email, transmit, store, share or otherwise make available to any other person, any Third Party or any website, including social media platforms;
  • Any unauthorised access to or alteration of your transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into by you through our website;
  • Any threatening, defamatory, obscene, offensive or illegal content or conduct of any party;
  • Any infringement of another's rights, including intellectual property rights;
  • Any Content; or
  • Any Third Party website, material or content (whether accessed via this website or otherwise) or any Third Party service available from this website by linking to that Third Party site.

Starts at 60 and Travel at 60 Content

Starts at 60 and Travel at 60 copyright material must not be reproduced without permission.  ALL copyright material including, but not limited to articles, information, data, photographs and artists illustrations contained within Travel at 60is owned by Starts at 60 and is subject to Australian and international copyright laws. Subject to the provisions of such laws the client must not copy, reproduce, re-broadcast or re-transmit any material contained within, whether in whole or in part, by any means or attempt to deal in infringing copies taken from this site. Where Starts at 60 has assisted in the creation or uploading of content for a Supply Partner or Third Party onto Travel Club, Starts at 60 and Travel at 60 do not warrant the accuracy of such content. The Supply Partner or Third Party is responsible for checking the accuracy of all information and content provided to them by Travel at 60.

Links to Third Party Websites

We are not liable or responsible for the Third Party content on this Site. Third Party content includes, for example, comments posted by users and the content of advertisements. Certain content displayed on this website may be sourced from, and certain links on or from this website may lead to, sites and resources located on servers maintained by others over whom we have no control. We make no representation as to, and accept no liability for, the use of such content or such links or the accuracy or any other aspects of that content or the information. If our website links to the website of a Third Party, you understand and agree that we take no responsibility for any information provided on that website or its content generally. Any issue that you may have with that Third Party website is the sole responsibility of the relevant Third Party / Supply Partner service or content provider. Where this Site contains links to other sites and resources, which are provided by third parties, these links and resources are provided for your information only and you access them at your own risk. We are not liable or responsible for the content of Third Party sites or resources.

Third Party Agreements

The Third Party Supplier, by submitting or authorising material for publication by Travel at 60 and in consideration of the Travel at 60 agreeing to publish the material: Indemnifies Starts at 60, Travel at 60, their employees, agents and related companies (as defined in the Corporations Act) against all actions, proceedings, claims, demands, losses, damages, cost and expenses (including indemnity legal costs) arising out of or in connection with the publication of the material including any such action, proceedings, claims, demands, losses, damages, costs and expenses relating to defamation, malicious falsehood, breach or infringement of copyright, trademark or design, breach of the Competition and Consumer Act or breach of any other legal, equitable or statutory rights or breach of the warranty. Warrants that publication of the material will not give rise to any claim of breach of any legal, equitable or statutory rights against Starts at 60 or Travel at 60 and will not breach any laws or regulations including, the prohibitions relating to advertising in the Australian Consumer Law (schedule 2) of the Competition and Consumer Act. Agrees that Starts at 60 and Travel at 60 have no liability to the client and the client indemnifies Starts at 60 and Travel at 60 in relation to any claims by third parties in relation thereto including by means of any failure of telecommunications services or systems which affect any such Third Party.


You acknowledge and agree that you are entitled to become a member of the Travel at 60 VIP Club for personal use only and that Memberships cannot be exploited for any commercial purpose, including on-selling your Membership to any Third Party. You acknowledge that these Terms and Conditions may be modified by Starts at 60 and Travel at 60 from time to time, and agree that you are responsible for regularly reviewing these Terms and Conditions and your continued use of the membership constitutes your acceptance of any such modifications. Any changes made after you have placed an order will not affect the order, unless such changes have been required by law. Force Majeure: Starts at 60 and Travel at 60 shall not be liable in any circumstances whatsoever to perform any obligations to be performed by it hereunder where such failure is due to any cause beyond its reasonable control, provided that so soon thereafter as such cause has abated Starts at 60 and Travel at 60 shall use reasonable commercial efforts to resume performance of the obligation hereunder frustrated thereby. Non-waiver The failure or delay of Starts at 60 and Travel at 60 to exercise any right or remedy provided for herein shall not be deemed a waiver of that right or remedy or of any other rights or remedies available hereunder. Enforceability If any provision or portion of this Agreement is held to be unenforceable or invalid, the remaining provisions and portions thereof shall nevertheless be given full force and effect.

Customer Service Contact

To get in touch with the Travel at 60 Help Desk please:
  1. Send a message: though our online Contact form
  2. Send an email to: address [email protected]
  3. Phone: 07 31390760 during business hours which are 9am to 4pm Monday to Friday.

Booking Terms & Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Travel at 60 Pty Ltd supported by Flight Centre Travel Group Limited. Where bookings of travel products are made on your behalf through Infinity Holidays, references to “us”, “we”, and/or “our” in these booking terms and conditions shall also mean and include Flight Centre Travel Group Limited trading as Infinity Holidays on behalf of Travel at 60 Pty Ltd. These terms and conditions apply to bookings you make with our consultants (over phone or by email) as well as online bookings you make on our website. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Passports & Visas:

All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your consultant know or, for online bookings, contact us on 1300 264 160. We can provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. Our consultants can also obtain more specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). For online bookings, you can contact an external visa provider such as Visa Central (http://au.visacentral.com/109501) directly. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

Travel Insurance:

We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability insurance. Evidence of such insurances should be produced to us on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive. Travel insurance is strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel. Your travel consultant can provide information to you about travel insurance. For details of the services they provide, including a quote, please refer to their Financial Services Guide/Product Disclosure Statement. Flight Centre Travel Group Limited is an authorised representative of Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145) ("Cover-More") and receive financial and non-financial benefits when you buy travel insurance products through them. Flight Centre Travel Group Limited and Cover-More are authorised to provide you with general advice about, and arrange, travel insurance products on behalf of the insurer, Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). You must read the Combined Financial Services Guide/Product Disclosure Statement before you decide to buy the travel insurance product you are considering purchasing to ensure it meets your needs and financial situation. The Combined FSG/PDS also contains information about the conditions, limits and exclusions that apply to the insurance, the 15 working day cooling off period, and how you can access Cover-More's Privacy Policy and complaints handling procedures. Please contact your consultant or call 1300 264 160 to enquire about travel insurance or if you have any questions about Cover-More's travel insurance products. If you purchase travel and decline travel insurance, you may be required to sign a disclaimer.

Travel Advice:

We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.


You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).


All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

Online Servicing Fees:

The following servicing fees apply to online bookings only:
  • Online Domestic/Trans-Tasman flight bookings will incur a servicing fee of $9.95 per person;
  • Online International flight bookings will incur a servicing fee of $21.95 per person,
In addition to the applicable credit card surcharge or PayPal fee. The above servicing fees are non-refundable for changes of mind or cancellations by you (subject to your rights under Australian Consumer Law).

Our Change and Cancellation Fees:

Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a consultant):
  • Changes to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to supplier fees.
  • Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $50 per passenger per booking in addition to supplier fees.
  • Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $75 per passenger per booking in addition to supplier fees.
  • Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $300 per passenger per booking in addition to supplier fees.
If you wish to change or cancel flights booked online and paid for using PayPal, you must contact our Online Customer Service Team on 1300 264 160. Any fees for such change or cancellation must be made via credit card and will attract the applicable credit card surcharge.

Supplier Change and Cancellation Fees:

Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier. Deposit and Final Payment (Not applicable to online bookings, which must be paid in full at the time of booking): You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law). Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.

Payments by Credit Card and Debit Card:

Credit card surcharges of 1.1% for Visa, 0.8% for MasterCard, 2.65% for American Express, and 3% for Diner’s Club will apply when paying by credit card. Debit card surcharges of 0.6% for debit card Visa and 0.4% for debit card MasterCard will apply when paying by debit card. You authorise us to charge all fees incurred by you in relation to the services provided to the credit card or debit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.

Payments via PayPal:

An additional 1% fee will apply when paying by PayPal. Payments via Poli (Online bookings only): Payments by Poli will not incur any additional fee. Payments by B-Pay (Not applicable to online bookings): Please note that BPAY takes up to 3 business days to process. If you are paying by this method you will need to make the payment at least 3 business days prior to the actual due date. You must notify your consultant of your payment once it has been made. Payments by Cheque (Not applicable to online bookings): Please note that cheque payments (excluding bank cheques) require about 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.


Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.

Service guarantees:

Our booking and advisory services come with a guarantee that:
  • they will be provided with due care and skill;
  • they will be reasonably fit for the specified purpose;
  • they can reasonably be expected to achieve the desired result; and
  • they will be provided within a reasonable time.
If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.


We act as an agent for, and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.


To the extent permitted by law, neither Travel at 60 Pty Ltd, Flight Centre Travel Group Limited nor any of its related bodies corporate, directors, employees or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

Special Requirements:

Please liaise with your consultant or, for online bookings, call 1300 264 160, regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access.

Frequent Flyer:

When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If you are booking online, please insert these details in the space provided for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.

Travel Documents:

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection. If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you).

Schedule Changes:

We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.

Privacy Policy:

We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at www.flightcentre.com.au/privacy and https://travel.startsat60.com/terms. By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.

Pre-paid Currency Card

If you purchase a travel insurance product from us, you acknowledge that you may be sent a card setting out emergency insurance contact details, which also has the capability to operate as a pre-paid currency card. By agreeing to these Terms and Conditions, you request that we send you this card (if available) and acknowledge its pre-paid currency capability. You do not need to apply for or activate the pre-paid currency function.

Monies Not Held On Trust:

All monies paid by you to us will be the property of Travel at 60 Pty Ltd and Flight Centre Travel Group Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for monies paid for flights with an IATA airline, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.

Governing Law:

If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.


You acknowledge that you are 18 years of age or older and that you understand and agree with the above Booking Terms and Conditions and our Privacy Policy.

These terms were last updated on 22 March 2017.

Privacy Policy

Travel at 60 Pty Ltd (ABN 42 615 812 121) ( Travel at 60 , we or our) is sensitive to the trepidations of our online users about the safety and use of the personal information they provide. This Privacy Policy carefully sets out how we use any personal information collected by Travel at 60. This website www.Travelat60.com Travel.startsat60.com (the  Site ) is used by Travel at 60 to give visitors and customers ( Users ) access to various products and services (the  Services ). Access to the Site and the provision of the Services is conditional on Users accepting the terms of this Privacy Policy. The Privacy Policy relates to the collection, storage, use and disclosure by Travel at 60 of the personal information of the individuals using the Site. This Privacy Policy has been developed in accordance with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles (APPs). Persons under the age of 18 must first obtain the consent of a parent or guardian who will be responsible for appropriately supervising the person's use of the Site.  We will in any case, comply with this Privacy Policy in respect of information provided to us by persons under the age of 18 years. Our properties may feature Nielsen proprietary measurement software, which will allow you to contribute to market research, like Digital Content Ratings. To learn more about the information that Nielsen software may collect and your choices with regard to it, please see the Nielsen Digital Measurement Privacy Policy at http://www.nielsen.com/digitalprivacy.

What we will do with a user’s personal information

  • All personal information that Travel at 60 or its related entities collect is reasonably necessary for the purposes relating to providing our services to Users. These purposes include:
(a) To process a booking, deal activation, enquiry and/or order (for example but not limited to sending order confirmation and booking confirmation details) (b) To enable effective communication between Travel at 60 and Users including but not limited to responding to any questions, concerns, or problems raised by the User (c) To enhance functionality of the Site and Services when a User is logged in, e.g. but not limited to personalised recommendations and submission of customer feedback.

What personal information we collect from you

  • We request information from Users prior to their making a purchase, activating a deal, submitting an enquiry, for example contact information (like name, phone number, email address and delivery/ billing address). We use this contact information if there is a problem with the transaction, enquiry, or booking. This information will be saved for future orders and/or bookings.
  • In order to facilitate purchases we also request financial information (like credit card number, expiration date). No credit card details are retained under any circumstances.
  • We will not generally collect any sensitive information from you, revealing your: race, ethnic origin, political opinions, religious or philosophical beliefs, trade union memberships or details of health or disability which we consider are unnecessary to our function.  We will never store individual responses from polls and surveys that may be participated in by the User. Information collected from such sources will be anonymised.
  • The User will also be given the option to sign up for our email newsletter. Once subscribed, Travel at 60 may use personal information about the User for the primary purpose of providing User with services from Travel at 60 or its partner suppliers, and for other purposes for which you would reasonably expect us to use that information. This includes sending the User information about travel deals, hot deals, new products, services and special offers by post, telephone or any form of electronic communication. By subscribing, the User authorises Travel at 60 to use any email address or other contact information they have provided at any time for this purpose. The User will also be given the opportunity to 'opt-out' of receiving emailed information or other correspondence, by simply clicking the unsubscribe link at the bottom of any newsletter email they receive from us. The User agrees and acknowledges that even if they opt out of receiving marketing material, Travel at 60 may still send the User essential information that it is legally required to send the User relating to the services they have acquired from us.

What we will not do with a user’s personal information

  • Travel at 60 will keep a user’s personal information confidential and not sell or knowingly divulge user information to advertisers or any other third parties other than our partner suppliers or intermediaries, in order to supply, or assist in the supply of a service e.g. tour companies, travel providers and retailers, travel product companies and our customer feedback platform, and booking engines. Travel at 60 will take reasonable steps to ensure that these organisations are bound by privacy obligations in relation to the protection of User's personal information. Other than to partners, we will not share a user’s personal information, unless:
(a) we are required to share your information with a third party in order to comply with the law or to comply with a court order or subpoena; (b) to enforce our Site rules; (c) if it is necessary to provide it to our third party service providers, if any, such as data storage providers, who will be subject to strict contractual privacy obligations; or (d) to protect the safety and security of our users and our Site.

User's consent to our use of personal information

  • We ask for users’ consent to the use of any personal information we collect from them in accordance with this Privacy Policy at the time of providing that information. If a user does not wish to provide us with their consent, they cannot agree to the Site Terms and Conditions and must not use the Site.
  • Our use of the personal information we collect is necessary in order for us to maintain the Site and facilitate users’ use of the Site. We do not collect any unnecessary personal data from users (for instance, their race or religious beliefs).

How long we hold a user’s personal information

  • We will retain your information for as long as a Travel at 60 account/user profile is active or as necessary to comply with our legal obligations, resolve issues, address queries and enforce our agreements. If you no longer wish to use our Site or Services, you may request that your account be deactivated by contacting [email protected] or calling us on +61 7 3139 0760.

Keeping a user’s personal information accurate

  • The personal information we hold about a user (such as name and email address) is kept so that we may correctly identify that user. Users can update their personal information anytime from within the ‘My Profile’ area of the Site.
  • We take all reasonable steps to ensure that personal information held by us is accurate, up-to-date, complete, relevant and not misleading. If you believe that any of your personal information is not accurate, up-to-date, complete, relevant and not misleading, please contact us (see below) and we will take all reasonable steps to correct it within a reasonable time.

Keeping a user’s personal information secure

  • Travel at 60 is committed to information security. We will use all reasonable endeavours to keep users’ personal information in a secure environment. For instance, each users’ personal information is encrypted whilst being sent to our server at the time of setting up an account. However, security cannot be guaranteed due to the nature of the internet.
  • Travel at 60 security measures are designed to assist in ensuring that users’ personal information is not accessed by unauthorised personnel, lost or misused. If you reasonably believe that there has been an unauthorised use or disclosure of your personal information please let us know by us immediately.
  • The security of your sensitive financial details is important to us. Credit card details are never stored by Travel at 60. Credit card data is encrypted when being transferred through the payment gateway. Not only are all transactions secured using industry strength SSL encryption but, as additional protection, we also enforce the entry of the 3 or 4 digit credit card security numbers (CVN).

Anonymous information

  • Travel at 60 collects anonymous information about users and the activities of users on the Site. Anonymous information is information that is not linked to the name of a user. This information is used to assist us in enhancing the functionality of the Site and the information remains anonymous at all times.

Collection of Website Activity Information (Cookies)

  • Travel at 60 collects information about individual users and the activities of Users on the Site. This information is used to assist us in enhancing the functionality of the Site and Services.
  • Collection of website activity information is conducted via the use of ‘cookies’. In simple terms a cookie is a little piece of information handed to a web powser from a web server that contains information that can be retrieved from the server later. When a User visits the Site the server may attach a cookie to their computer’s memory. Travel at 60 uses cookies to the extent of recognising the User when they visit the Site and pairing that user with an account profile. Personal information can only be used to identify a user’s website activity when that user is logged in to their Travel at 60 customer account. Where a user is not logged in, website activity cannot be used to identify users.
  • Unless you are a User of Travel at 60 who is logged in to a Travel at 60 account at the time, this information is not linked to any personal information that the user may provide and cannot be used to identify users. A User may configure their computer so that it disables cookies or does not accept them.
  • We may also store your website activity in cookies which may be used by third party vendors, including Google, to serve ads based on your behaviour on our website. You may opt out of Google's use of cookies by visiting the Google advertising  opt-out page .

Transfer of your data outside of Australia

  • Users’ personal information is uploaded to and kept on servers that we maintain or that are maintained by third parties that comply with strict contractual privacy obligations. It is not otherwise transferred internationally except where a copy is sent to the user at their request.

Third Party and Linked Sites

  • This web site contains links to other sites. Please be aware that Travel at 60 is not responsible for the privacy practices of such other sites. We encourage our users to be aware that when they leave our site to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Revision of this Privacy Policy

  • Travel at 60 reserves the right to change, modify, or revise this Privacy Policy in order to comply with any applicable laws or for any other reason at any time. Therefore our users are required to check the Privacy Policy periodically to read about any changes, modifications, or revisions. Users may wish to check it each time they submit personal information. You will be deemed to have consented to such variation by your continued use of the Site following any changes being made.

How can users access, change or delete their personally identifiable information?

  • Users have a right to get a copy from us of the personal information we hold about them. If you wish to receive a copy of this information please address your request to the Administration Manager (contact details below). We will deal with your request promptly and in any case at least within 30 days of the date of receiving it. We will give access to the information in the manner you request, where reasonable and practicable. This will be subject to any exemptions allowed under the Privacy Act. We will correct or delete inaccurate or incomplete personal information we hold about you at your request.

Contacting Travel at 60 about this privacy policy

Please address all requests and questions about this privacy policy to: Administration Manager [email protected] Travel at 60, 2/19 Musgrave Street, West End QLD 4101.

Copyright and Trademarks

  • All the material on this website is subject to the copyright of Travel at 60 or its third party licensors.
  • You must not reproduce any of the material contained on this web site except that you may download a copy of this web site to the local hard drive of the computer used to access the site; and print extracts of this web site, but only for your personal use.
  • You are not permitted to copy any of the material on this web site or otherwise incorporate it into or store in any other website, electronic retrieval system, publication or other work in any form; or provide a link to this website from another website without Travel at 60's prior written consent.